**DUE TO THE HEALTH OUTBREAK OUR POSTAL SERVICES ARE EXPERIENCING SOME DELAYS, IF YOU CANNOT BE PATIENT PLEASE WAIT UNTIL THE PANDEMIC IS OVER TO PLACE YOUR ORDER**
We ship domestic packages through our local Postal Services. We ship international packages through both DHL & Our Local Postal Service. Customs fees are NOT covered by A&A SCENTS N MORE and must be paid by the customer if required to pick up the package.
What is the processing time?
As we work to ensure the quality of our handmade products we ask that once your order is placed, please allow us up 5-10 business days fullfillment time before shipment. Please allow 24-48 hours for your tracking information after shipment.
How long does shipping take?
Domestic shipping takes approximately 2-7 business days. International shipping takes 5-8 business days.
What do I do if I am dissatisfied with my product?
If you are dissatisfied with you products, please send an email to our support team at : SUPPORT@AASCENTZNMORE.COM, with your order number and a picture of the product you are dissatisfied with, and we will gladly assist you.
What is the refund policy?
All sales are final.
Where is the company located?
We are located in French Saint-Martin (The Caribbean).
What do I do if a product is sold out?
Unfortunately we do not have specific restock dates. You may sign up for restock notifications on the website.
Where can I buy your products?
We only sell our products on aascentznmore.com We do not have a storefront location where products are sold.
What products are suitable for use on babies?
Our Chamomile & Calendula bundle, Oatmeal, milk & honey bar soap, calendula bar soap, Coconut milk bar soap, Whipped shea butter, Whipped mango butter, Shea cocoa butter, Whipped Cocoa butter.
Can I add products on to my order once it is completed?
Unfortunately, we are not able to add products to the order once it is completed.
What is the best way to contact you?
You may contact our office during our business hours
Monday to Saturday
8.30am - 6pm
Telephone : +590590 29 73 68
Email : Support@aascentznmore.com